Great ITSM product
March 16, 2021

Great ITSM product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ivanti Service Manager (powered by Heat)

Whole organization is using the application for Information Services incidents and service requests. Addresses all needs for IS requests and allows us to track our tasks, incidents, service requests, changes, etc.
  • Customizable
  • Good community
  • Great Support
  • Reliable
  • Quicker Updates
  • Less Errors
  • More Calendar Functionality
  • Helped with self service
  • Email intake could be better
  • Allowed expansion to other departments
Does mostly the same things but better price.

Do you think Ivanti Service Manager (powered by Heat) delivers good value for the price?

Yes

Are you happy with Ivanti Service Manager (powered by Heat)'s feature set?

Yes

Did Ivanti Service Manager (powered by Heat) live up to sales and marketing promises?

Yes

Did implementation of Ivanti Service Manager (powered by Heat) go as expected?

Yes

Would you buy Ivanti Service Manager (powered by Heat) again?

Yes

Suitable for all Information Services needs and highly customizable for other departments such as payroll, human resources, etc.

Ivanti Service Manager Feature Ratings

Organize and prioritize service tickets
8
Expert directory
9
Service restoration
10
Self-service tools
8
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
9
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
7
Change requests repository
10
Change calendar
8
Service-level management
10