Item: Jahia Digital Experience Platform
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We have implemented Jahia for our clients to enable them to provide compelling content experiences for their customers. Both our B2B and B2C clients have benefited from the options to personalize user experience. Key needs have included a DXP that could handle large amounts of content and support a smarter structure that adapts to the user. We have also used the platform to support complex MyAccount and self-service models in B2B portals.

Pros and Cons

Personalization with complex use cases
Creating a seamless UI for multiple disparate backend systems
Easy to organize and link content
Great customer support before and after the sale

Missing items in platform documentation: overall it is great but a few things are missing

Return on Investment

As a company that does platform selection, we track how well our clients think the platforms we recommend are a good fit. At least 85% of the clients we have shown Jahia have felt like they were a good to great fit for requirements.
Of the companies we have implemented Jahia for, 100% are satisfied with the platform and are engaging in ongoing enhancements.
Clients who selected Jahia reported having all of the features they needed at significant savings over other DXPs.

Alternatives Considered

Optimizely Digital Experience Platform, Sitecore Experience Platform, Kentico Xperience and Adobe Experience Manager

Jahia goes head-to-head with other leading DXP platforms. We found it had the features our customers prioritized without overcomplicated interfaces and implementations. We work with clients who have built out other DXPs in ways that are cumbersome and even painful to maintain because they picked a bad implementation partner. Jahia has been refreshing for our clients and our developers enjoy working on the platform.

Key Insights

Do you think Jahia Digital Experience Platform delivers good value for the price?

Yes

Are you happy with Jahia Digital Experience Platform's feature set?

Yes

Did Jahia Digital Experience Platform live up to sales and marketing promises?

Yes

Did implementation of Jahia Digital Experience Platform go as expected?

Yes

Would you buy Jahia Digital Experience Platform again?

Yes

Likelihood to Recommend

Jahia is a great fit for clients who want to create an immersive content experience for their customers. The platform provides great options for personalization. One non-profit client used Jahia to segment its audience into two main groups, one of which would be very turned off by content targeting the other. Another client used Jahia to create a support portal for its global leasing business, meeting the needs of customers and salespeople by creating a single interface for all account management activities. The Jahia sales and support teams have been extremely helpful through the purchase and implementation process, unlike other companies that seem to disappear once the contract is signed.

Great DXP for B2B and B2C organizations!

Overall Satisfaction with Jahia Digital Experience Platform