Item: Jamf Pro
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Jamf Pro to manage and deploy over 1,000 Mac laptops and desktops, over 400 iOS devices and are now rolling out about 100 TVOS devices. This allows us to deploy apps when devices are offsite as well as manage storage space, network settings etc. but the real strength is in the Jamf community. Everyone is more than willing to share ideas and scripts. This is great as ideas evolve and it makes the product that much better.

Pros and Cons

Easy management of Mac devices - controls are simple and straight forward.
Integrations - integrates with a number of key systems that make managing user accounts super easy, e.g. Okta, Google, and Azure.
Support - Support is on hand via chat or email. Support techs are knowledgeable and responsive.

Interface is a bit clunky for certain tasks. But generally is good.
Cannot multi select devices for some tasks.
When devices stop talking to the system, it gets very tricky to fix.

Return on Investment

Positive - saved numerous hours of manual installs.
Device setup - stream lines from 1.5 hours per device to 35 minutes per device.
Standard approach for all techs to manage devices.

Alternatives Considered

Jamf Pro has more options and capabilities. This gave it an edge over the competition. Even when compared to other services like Cisco, Jamf is industry-leading in what they do.

Support Rating

Support is always easy to get in touch with. They support email tickets and online chat. I find chat is the best as most issues get resolved within the interaction. Email is great for the issues where you may not have the time to chat with a technician.
The Jamf Pro forum is also a great resource for finding answers. Most issues don’t go f to the help desk because you can find answers there.

Key Insights

Do you think Jamf Pro delivers good value for the price?

Yes

Are you happy with Jamf Pro's feature set?

Yes

Did Jamf Pro live up to sales and marketing promises?

Yes

Did implementation of Jamf Pro go as expected?

Yes

Would you buy Jamf Pro again?

Yes

Likelihood to Recommend

Appropriate use - If you are using Apple devices and need a way to standardise apps or make apps and settings available for users, Jamf Pro is appropriate. This system will allow you to do this from a single admin console instead of going to each device.
Less appropriate if you run non-Apple devices. This will not work with Windows devices. However, there is an integration for Microsoft intune. But this doesn’t allow the management of Windows devices.

Jamf Pro, the only system in Mac management.

Overall Satisfaction with Jamf Pro