Jamf Pro is the top choice for Apple MDM
October 23, 2020

Jamf Pro is the top choice for Apple MDM

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jamf Pro

Our team uses Jamf Pro to secure and manage a fleet of approximately 50,000 Mac workstations around the globe. We are a multi-platform shop - Macs are used by employees in several areas of the business such as sales, product engineering, and C-suite level executives. They make up around 50% of the computers deployed to our full-time employees.
  • Same-day support of the latest macOS releases.
  • Extensive reporting capability that is easily extendable to suit custom requirements.
  • Comprehensive MDM management capabilities.
  • Integration with Apple Business services.
  • Integration with Microsoft Azure AD.
  • Patch Management needs improvement, often patching must be done via policy.
  • Database is inefficient at scale in some areas. This is improving but there is still work to be done.
  • Does not support MySQL clustering.
  • Full security implementation and reporting on Apple endpoints. Priceless.
  • Customization has facilitated licensed software audits and cleanup, providing significant cost savings.
  • Self Service portal has reduced the need for support desk interactions.
AAD lacks the broad feature set of Jamf Pro for full management. Jamf Pro actually integrates with AAD, giving you the best of both worlds - you can use AAD to set and enforce a level of trust, while leveraging Jamf Pro to ensure your endpoints meet that trust level reliably.

AirWatch also did not have the feature set to match Jamf Pro's capabilities.
Jamf does a very good job of providing support. Depending on your needs, you may be better suited to buying a support contract if you are an experienced admin, because you will be asking expert-level questions that the front line desk can't answer. This certainly isn't unique to Jamf, though. 9 out of 10, because there's always room for improvement.
I gave it an 8 because there definitely is a learning curve here, as you would expect with any comprehensive software product. It's not that it's hard to use, but don't expect to just install it and start running - you have to take the time to learn it, and to craft your approach. It can seem overwhelming, but it is very do-able, and there is a great user community that will help you get more out of it as you grow.

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If you need to comprehensively manage Macs or other Apple devices, then Jamf Pro is really the best option. They are the market leader here, and with good reason - they are by far the most full-featured Apple MDM software on the market today. They are strictly Apple-focused, so if you need to manage multiple brands of mobile devices then something else might fit. That said, every org that I have worked as a Jamf admin for got great value from managing their Macs with the product, even if mobile was done with another product.