From the beginning to the end user
February 29, 2024

From the beginning to the end user

Ken Enginger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with JAMS

I researched, recommended, installed, configured, administer, and support JAMS.

Pros

  • Technical Support Response
  • Partner with
  • GUI
  • Patching

Cons

  • Enhancements timing
  • Training depth
  • Failover not graceful
  • It takes operators more step than with the old app to preform tasks
  • Visually can't get the full picture of workflows
  • Easier to install, patch, push agents, and upgrade than competitor
Have not had any issues with scalability since having the application. It's easy to add more agents.
Technical support is very responsive. The web portal is easy to access and create tickets. Enhancements to too long for Help Systems to implement.
We switched from Automic Automation. JAMS is so much easier to implement, patch, upgrade, and push agents. It takes more steps to conduct activities in JAMS than in UC4.

Do you think JAMS delivers good value for the price?

Yes

Are you happy with JAMS's feature set?

Yes

Did JAMS live up to sales and marketing promises?

Yes

Did implementation of JAMS go as expected?

No

Would you buy JAMS again?

Yes

The application overall is pretty good and does what we need, but there a room for improvement with fewer steps to conduct activities. The web URL is unusual but the console works well. There is no graceful failover. Jobs fail when failover to HA pair. Upgrades and patches are easy to perform.

JAMS Feature Ratings

Workload Automation
7.6
Multi-platform scheduling
Not Rated
Central monitoring
9
Logging
7
Alerts and notifications
7
Analysis and visualization
7
Application integration
8

Comments

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