Item: Jira Product Discovery
Rating: 6
Author: Verified User

Overall Satisfaction with Jira Product Discovery

Use Cases and Deployment Scope

We use Jira Product Discovery for bug and error management for our dev teams.

It provides an efficient platform for which these can be raised, tracked and logged across the business. Whether internally or from an external source via support.

All dev teams across the company utilise this.

All customer facing teams have access to it as well.

Pros and Cons

Pros

Structured Bug Reporting with Custom Fields
Workflow Automation for Bug Lifecycle
Dashboards and Reporting for Quality Insights

Cons

Limited Integration with Non-Atlassian Tools
Analytics and Reporting Limitations
Hard to Navigate between tabs

Return on Investment

Improved Bug Visibility and Prioritisation
Improving Cross-Team Collaboration
Visibility on Planning Bug Fixes Alongside Feature Releases

Usability

Jira Product Discovery is good because it offers a lot in the way of centralising processes for bug management and its intake. However, it is not going to score higher as it has limited reporting and integration features.

It also isnt setup to give updates via email to case loggers which would be really good

Alternatives Considered

productboard and Aha! Roadmaps

I don't find Jira Product Discovery to be as good as product board but we use it differently. Product board is primarily used for insights and road mapping of new features; whereas Jira Product Discovery is used for the logging and tracking of existing software and its issues.

Aha was good at the time but im sure is now dated in comparison

Key Insights

Do you think Jira Product Discovery delivers good value for the price?

Not sure

Are you happy with Jira Product Discovery's feature set?

Did Jira Product Discovery live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Product Discovery go as expected?

I wasn't involved with the implementation phase

Would you buy Jira Product Discovery again?

Other Software Used

Microsoft 365 Copilot, ChatGPT, TeamViewer

Likelihood to Recommend

Jira Product Discovery has been really useful for:

- Centralising Bug Logging across multiple teams- we have lots of software facing teams in the business and Jira Product Discovery provides a useful platform to log centrally rather than monitoring a bug related inbox

- helps to prioritise bugs based on its impact across the business

- great for tracking patterns with bugs

Comments

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Jira Product Discovery - Log and Monitor your software bugs efficiently across multiple teams