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JIRA is a very useful tool
February 02, 2018

JIRA is a very useful tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

Our product team uses JIRA to communicate with developers and manage sprints using the Sprint boards. The commercial support team also uses the help desk feature and other tech teams use Kanban boards to manager their work. JIRA helps our teams stay organized and provides visibility to the work that needs to be done. It is an effective solution and provides a platform for easy communication and collaboration across teams.
  • Organization and prioritization of work
  • The ability to customize (forms, workflows, etc.)
  • The ability to share information easily (adding attachments, adding "watchers" to issues, as well as integrations with other products)
  • The ability to share workflows across projects gets really messy when you want to change one but not the other. You can end up messing up other people's boards without realizing it. It really requires someone who is familiar with the rules of the software to manage things like this.
  • Board configuration is a bit confusing as someone can be an admin on a board but if they do not own the board filter they can not share the board with new people. Visibility to a board is based on the board's filter shares which is just confusing.
  • It would be nice to have more flexibility with workflows. Often times our product managers ask me if they can add a step in their team's workflow and I have to say no because it would affect everyone else who is in the project. I'm not sure why we didn't decide to give each PM their own project... it might be due to their pricing model.
  • It helps our commercial support team meet SLAs on solving client issues
  • It helps our product and development teams escalate bugs
  • It gives our PMs the ability to communicate with developers that are in another time zone. The work is always able to be referenced in JIRA and it is easy for them to collaborate online
We have not used any other products like JIRA
It is really good for product management and organizing day-to-day tasks. I can't really think of anything that it isn't good for. It's a really flexible tool.