Great tool for managing your new projects and sustainment activities
August 12, 2021

Great tool for managing your new projects and sustainment activities

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Software

From my involvement, we use Jira to track requests for sustaining projects in IT. If we do use it for new development, I am not exposed to that. Jira helps us communicate with a team when we are making changes to our IT tools that impact multiple departments and keeps track of these changes.

Pros

  • Notification of changes - I appreciate the email notification when things have been updated in the tickets.
  • The visual workflow is fantastic

Cons

  • This might just be the way that we use it, but the ownership updates as the ticket progress can be a little clunky.
  • I am not sure why on some tickets I can reassign to the next person and on others, I have to request that the assignment gets changed.
  • Traceability
  • Team Communication
  • I think it helps with communication within teams and saves time
Not sure that I have used a similar product.

Do you think Jira Software delivers good value for the price?

Yes

Are you happy with Jira Software's feature set?

Yes

Did Jira Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Software go as expected?

I wasn't involved with the implementation phase

Would you buy Jira Software again?

Yes

I have used Jira in a few different companies. In my current role, I am mostly a user but often have tasks as a tester when we are adding new features to tools that we use. In past companies I had been involved in product development where we utilized Jira to track the entire development process bug fixes, quality issues and it seemed VERY well suited for that type of activity. Currently from my exposure, we are using it more of an IT ticket management system for sustaining projects.

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