Item: Jotform
Rating: 8
Author: Bess Wadler

Use Cases and Deployment Scope

I use Jotform to build forms for other organizations. Its conditional logic is robust enough for most of the forms I am asked to build. It has decent support for multiple languages, including writing forms in rtl languages.

Pros and Cons

Conditional logic, including decisions based on calculated answers
Localized forms with support for multiple languages
HIPPA compliant forms
fully responsive, seamless embedding into web pages

improved support for rtl languages in PDF builder
streamlined process for assisted functions such as transferring forms to another account
improved collaboration on forms and related elements such as PDF builder

Return on Investment

Overall positive

Key Insights

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Usability

Jotform provides most of the features I expect from a form builder.

Support Rating

Jotform support is generally very helpful and easy to work with.

Likelihood to Recommend

Jotform shines on forms with conditional logic that will be embedded into a web page. In my opinion, it lacks a robust collaboration environment where multiple users can work on a form, or different elements of a form. PDFs for forms in a rtl language can only be produced with the question to the left and answer to the right.

What I expect from a form builder

Overall Satisfaction with Jotform