Joule as a fully customized agent delivers on promise
July 25, 2025

Joule as a fully customized agent delivers on promise

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Joule

We use a unique Joule agent built in SAP's Agent Builder. This agent uses data stored by SAP in Hana Cloud to give us insights on two esport titles that we play at the highest level. So far that data had to be searched through manually, but now Joule can do it super quickly for us through a simple chat window! Truly groundbreaking for the world of competitive gaming (esports).

Pros

  • Find connections based on what seems like subjective input
  • Find relevant data within 1 trillion data points quickly
  • Give clear answers that can be understood by anyone

Cons

  • Speed in which answers are given in our particular use case
  • More learnings on jargon and staying relevant in a constantly changing space
  • We'd love this same tool to do more games
  • 000 Man hours saved yearly (estimate)
  • Democratization of data
  • $120k saved per year at a minimum of manual data entry
Great tool, fast and easy to use, and customized to our needs. We couldn't have asked for more from SAP in terms of help provided to create this custom solution for us.
Our content team will also be able to use the tool to fetch data directly instead of having to go to an analyst.
Joule is better because it doesn't take only data available on the web, but combines that with data provided directly by the game publisher through API to us which includes every single match played = all data points from all of those matches. That means that for us Joule gives deeper insights than any online AI chat agent could do.

Do you think Joule delivers good value for the price?

Yes

Are you happy with Joule's feature set?

Yes

Did Joule live up to sales and marketing promises?

Yes

Did implementation of Joule go as expected?

Yes

Would you buy Joule again?

Yes

In our line of work, we need access to specific answers to specific questions daily in an ever-changing environment. We have all the data at our fingertips but it is difficult in a very short amount of preparation time to find the right data points. Joule will change the game for us in terms of match preparation, analysis of communication, detection of patterns and more.
Joule is not (yet) suited for strategic decision making but can give elements that we can use to do that.

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