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Dimelo is a customer relationship management (CRM) tool built to power digital customer engagement.https://dudodiprj2sv7.cloudfront.net/product-logos/Su/6j/I07MLULRIQWI.pngSolutions to customers instantlyThis application is being used throughout the company, specifically to unify conversations between customers and employees, since they receive messages from different social networks and platforms, such as web, chat and mobile phone. This application allows me to provide quality service to customers.,Being able to unify all the messages we receive daily is easier. It helps reduce time when giving answers and solutions to problems that arise. Its interface is very simple and easy to understand. You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM,For some users it can be a bit complicated and cumbersome. It would be good to have a good user manual step by step to make it easier. Without an internet connection it does not work.,9,It helps to reduce expenses in the company since you unify all your means of communications in a single system. I can measure our support effectiveness with various indicators, easily compiling them to give me insight into how to improve our processes I can effectively supervise service agents in real time and visualize their daily activities on a board, which allows me to improve every day.,Freshdesk, Wix and Five9 Virtual Contact Center,Google Forms, Adobe Acrobat DC, AutoCAD
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Dimelo
1 Ratings
Score 9.0 out of 101
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Dimelo Reviews

Dimelo
1 Ratings
Score 9.0 out of 101
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luar lamas profile photo
October 16, 2018

Dimelo Review: "Solutions to customers instantly"

Score 9 out of 10
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This application is being used throughout the company, specifically to unify conversations between customers and employees, since they receive messages from different social networks and platforms, such as web, chat and mobile phone. This application allows me to provide quality service to customers.
  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
  • For some users it can be a bit complicated and cumbersome.
  • It would be good to have a good user manual step by step to make it easier.
  • Without an internet connection it does not work.
It adapts very well for companies that are dedicated to serving their customers on a daily basis through support, solutions, or information. You can categorize messages and thus be able to assign each user depending on their abilities and needs. This allows you to monitor the results and thus be able to keep statistics of your progress in terms of the attention of users.
Read luar lamas's full review

Dimelo Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (1)
9
Workflow management (1)
9
Territory management (1)
9
Opportunity management (1)
9
Integration with email client (e.g., Outlook or Gmail) (1)
9
Contract management (1)
9
Quote & order management (1)
9
Interaction tracking (1)
9
Channel / partner relationship management (1)
8
Case management (1)
9
Call center management (1)
8
Help desk management (1)
8
Lead management (1)
9
Email marketing (1)
9
Task management (1)
9
Billing and invoicing management (1)
8
Reporting (1)
8
Forecasting (1)
8
Pipeline visualization (1)
8
Customizable reports (1)
8
Custom fields (1)
9
Custom objects (1)
9
Scripting environment (1)
9
API for custom integration (1)
9
Single sign-on capability (1)
8
Role-based user permissions (1)
8
Social data (1)
9
Social engagement (1)
8
Marketing automation (1)
9
Compensation management (1)
9
Mobile access (1)
8

About Dimelo

Dimelo is a customer relationship management (CRM) tool built to power digital customer engagement.