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Overview

What is Dimelo?

Dimelo is a customer relationship management (CRM) tool built to power digital customer engagement.

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Pricing

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What is Dimelo?

Dimelo is a customer relationship management (CRM) tool built to power digital customer engagement.

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

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What is HubSpot CRM?

HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive…

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Product Details

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Comparisons

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Reviews and Ratings

(3)

Reviews

(1-2 of 2)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Dimelo to manage the social media interaction for a client of ours. We are an outsourcing organisation and provide services for our clients, social media management being one such service.
  • Very simple to use
  • Broad range of social media channel access
  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
We use Dimelo for managing across multiple channels for single clients, which it is really good at.

We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Sales Force Automation (9)
N/A
N/A
Customer data management / contact management
N/A
N/A
Workflow management
N/A
N/A
Territory management
N/A
N/A
Opportunity management
N/A
N/A
Integration with email client (e.g., Outlook or Gmail)
N/A
N/A
Contract management
N/A
N/A
Quote & order management
N/A
N/A
Interaction tracking
N/A
N/A
Channel / partner relationship management
N/A
N/A
Customer Service & Support (3)
53.33333333333333%
5.3
Case management
80%
8.0
Call center management
80%
8.0
Help desk management
N/A
N/A
Marketing Automation (2)
35%
3.5
Lead management
70%
7.0
Email marketing
N/A
N/A
CRM Project Management (3)
53.33333333333333%
5.3
Task management
70%
7.0
Billing and invoicing management
N/A
N/A
Reporting
90%
9.0
CRM Reporting & Analytics (3)
46.66666666666667%
4.7
Forecasting
60%
6.0
Pipeline visualization
N/A
N/A
Customizable reports
80%
8.0
Customization (4)
17.5%
1.8
Custom fields
70%
7.0
Custom objects
N/A
N/A
Scripting environment
N/A
N/A
API for custom integration
N/A
N/A
Security (2)
40%
4.0
Role-based user permissions
80%
8.0
Single sign-on capability
N/A
N/A
Social CRM (2)
90%
9.0
Social data
90%
9.0
Social engagement
90%
9.0
Integrations with 3rd-party Software (2)
40%
4.0
Marketing automation
80%
8.0
Compensation management
N/A
N/A
Platform (1)
N/A
N/A
Mobile access
N/A
N/A
  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Primarily due to cost for the social media channels (as the client also used Salesforce for the CRM elements).
luar lamas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
This application is being used throughout the company, specifically to unify conversations between customers and employees, since they receive messages from different social networks and platforms, such as web, chat and mobile phone. This application allows me to provide quality service to customers.
  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
  • For some users it can be a bit complicated and cumbersome.
  • It would be good to have a good user manual step by step to make it easier.
  • Without an internet connection it does not work.
It adapts very well for companies that are dedicated to serving their customers on a daily basis through support, solutions, or information. You can categorize messages and thus be able to assign each user depending on their abilities and needs. This allows you to monitor the results and thus be able to keep statistics of your progress in terms of the attention of users.
Sales Force Automation (9)
88.88888888888889%
8.9
Customer data management / contact management
90%
9.0
Workflow management
90%
9.0
Territory management
90%
9.0
Opportunity management
90%
9.0
Integration with email client (e.g., Outlook or Gmail)
90%
9.0
Contract management
90%
9.0
Quote & order management
90%
9.0
Interaction tracking
90%
9.0
Channel / partner relationship management
80%
8.0
Customer Service & Support (3)
83.33333333333334%
8.3
Case management
90%
9.0
Call center management
80%
8.0
Help desk management
80%
8.0
Marketing Automation (2)
90%
9.0
Lead management
90%
9.0
Email marketing
90%
9.0
CRM Project Management (3)
83.33333333333334%
8.3
Task management
90%
9.0
Billing and invoicing management
80%
8.0
Reporting
80%
8.0
CRM Reporting & Analytics (3)
80%
8.0
Forecasting
80%
8.0
Pipeline visualization
80%
8.0
Customizable reports
80%
8.0
Customization (4)
90%
9.0
Custom fields
90%
9.0
Custom objects
90%
9.0
Scripting environment
90%
9.0
API for custom integration
90%
9.0
Security (2)
80%
8.0
Role-based user permissions
80%
8.0
Single sign-on capability
80%
8.0
Social CRM (2)
85%
8.5
Social data
90%
9.0
Social engagement
80%
8.0
Integrations with 3rd-party Software (2)
90%
9.0
Marketing automation
90%
9.0
Compensation management
90%
9.0
Platform (1)
80%
8.0
Mobile access
80%
8.0
  • It helps to reduce expenses in the company since you unify all your means of communications in a single system.
  • I can measure our support effectiveness with various indicators, easily compiling them to give me insight into how to improve our processes
  • I can effectively supervise service agents in real time and visualize their daily activities on a board, which allows me to improve every day.
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
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