Khoros Marketing Admin POV
September 12, 2019
Khoros Marketing Admin POV
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Social Marketing
Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
We use Khoros Marketing as our social media management tool. We publish outbound content and monitor and respond to inbound content.
We manage all of our users for the enterprise in our department. The admin users are on our team and the rest of the users are primarily editors and work at our subsidiaries. We have almost 200 users we support.
We work with Khoros directly to make sure topic queues and workflows are working.
We manage all of our users for the enterprise in our department. The admin users are on our team and the rest of the users are primarily editors and work at our subsidiaries. We have almost 200 users we support.
We work with Khoros directly to make sure topic queues and workflows are working.
- Analytics - Marketing Dashboards. We worked with Khoros to build these out and share with our subsidiaries. We were able to move exclusively to Khoros Analytics.
- Support - We have multiple ways to contact Khoros for support.
- We've noticed a change in performance with the merger. Our Khoros team seems to be on a revolving door so it's hard to keep track of who is doing what.
- Social Care Dashboards that only hold data for 90 days is too short. We need to be able to make year-over-year reporting.
- We have a ton of product enhancements in.
- It seemed like the conference was scaled back a bit which was sad, and I hope it's more related to trying to save money and passing savings on to customers than it is a sign of the company not doing well.
- We brought on Khoro Marketing about 3 years ago. We have 32+ subsidiaries and it is great to have one tool for all of our users. However, we would love to have everything be able to be done in Khoros Marketing ( Facebook events, profile pictures etc).
- We have latency issues that make it difficult to know if it is our connection or the platform. When we have delays it makes it stressful to get the right things to the right people, whether it is a response to a user, or sharing an item with leadership.
- The tool itself is complex. Khoros Marketing has a support and a configuration team which is great, but on the other side, we have many enhancement requests we've put in to make the product more usable.
Do you think Khoros Marketing delivers good value for the price?
Not sure
Are you happy with Khoros Marketing's feature set?
Yes
Did Khoros Marketing live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Marketing go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Marketing again?
Yes