Love
April 26, 2022

Love

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing
  • Intelligence

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

We use Khoros Marketing to upload posts on multiple platforms simultaneously; we track engagement and traffic and manage our online communities with it as well.

Pros

  • Tracking
  • Scheduling Posts
  • Planning

Cons

  • Being more detailed about what an error actually is
  • Sending automatic weekly reports
  • Improved management of organic campaigns
It's made everything more consolidated so it's easier to track the full team's work for the specific brand
n/a
The Khoros functions are well needed, and they do a decent job of providing them to us.

Do you think Khoros Social Media Management delivers good value for the price?

Yes

Are you happy with Khoros Social Media Management's feature set?

Yes

Did Khoros Social Media Management live up to sales and marketing promises?

Yes

Did implementation of Khoros Social Media Management go as expected?

Yes

Would you buy Khoros Social Media Management again?

Yes

Using the data in internal business reports.

Khoros Social Media Management Feature Ratings

4.5
Boolean keyword searches
5
Filtering out noise/spam
5
Sentiment analysis
3
Broad channel coverage
5
7.0
Content planning and scheduling
9
Audience targeting
5
Workflow management
7
5.0
Automated routing and prioritization
5
Customer interaction histories
5
Bulk actions
5
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Campaigns and promotions
Not Rated
8.0
Twitter
8
Facebook
8
LinkedIn
Not Rated
Instagram
8
Pinterest
Not Rated
3.0
Campaign success analytics
2
Real-time tracking
5
Competitor analysis
2
3.0
Role-based user permissions & privileges
5
Mobile access
1

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