Great Enterprise Training Tool! Behavior Based Training with Frequently Updated Content
March 22, 2022

Great Enterprise Training Tool! Behavior Based Training with Frequently Updated Content

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)
  • The Security Awareness Company Content Library
  • Popcorn Training
  • exploqii Videos
  • Twist & Shout Video Modules
  • Syntrio Training Modules
  • El Pescador Training Modules
  • Password IQ

Overall Satisfaction with KnowBe4 Security Awareness Training

KnowBe4 provides for training to be assigned based upon various criteria, including behavior. The ability to target relevant training reduces risk while minimizing the amount of time spent in training. For example, the addition of Password IQ allows weak Active Directory passwords to be identified, and automatically assign password awareness training. Also, the available reports easily support audit requirements.

Pros

  • Behavior assigned training reduces unnecessary training.
  • Content is updated regularly, keeping content fresh and relevant.
  • The management interface is well designed and easy to use.

Cons

  • The reporting is adequate, but could be improved by adding a custom report engine.
  • By design, most content cannot be modified once a training campaign starts. The "clone" function helps create a new campaign based on updated content. But, the entire process of replacing a campaign with an updated one could benefit from a "wizard" type process.
  • Employee surveys are consistently positive about their experience with KnowBe4 content.
The KnowBe4 customer support team is very responsive, and technical problems are usually resolved. At a minimum, a system limitation is explained and acknowledged.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Overall, KnowBe4 is very flexible. Reporting could be improved.
Our Customer Success Manager is a great help. We have a regular account review. This is a great opportunity to hear about new features and ask questions.
Procurement and renewal processes are easy and straightforward.
KnowBe4 excels at providing general security awareness training. If requirements include very technical or specific training, custom content can be uploaded. However, some might find the out-of-box modules to be limited for their needs.

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