Excellent value, solid reporting and timely material to train end users on a complex topic
March 29, 2022

Excellent value, solid reporting and timely material to train end users on a complex topic

Michael Zwarg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level I (Silver)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)

Overall Satisfaction with KnowBe4 Security Awareness Training

We use this service to cultivate a culture of security awareness and meet various requirements for some of the contracts that we are involved with. Our employee base is diverse and multinational so consistent training is important to alert them to upcoming threats, train them to identify unnatural emails and maintain vigilance across the company.
  • The phishing emails are very accurate and convincing
  • The constructive messages to end users continues to encourage them
  • The management console provides excellent insights into the end user behavior and responses
  • Approving or removing end users from campaigns does involve several steps
  • false positive results from phishing tests occur frequently
  • Mobile devices tend to generate more false positives for phishing tests
  • During the second year of use, internal phishing test success rate increased 54%
  • Ongoing training required due to failed phishing tests decreased by 27% year over year
  • More complex phishing testing helped end-users identify actual phishing attacks more frequently
The support for the KnowBe4 security awareness training includes many videos, samples, and walkthroughs. These resources provide end-users with many methods to learn the skills necessary to avoid falling victim to actual phishing attacks. The administrative support has been very helpful and timely when it was needed. I actually haven't needed to contact support for any specific issue, so the system provides enough documentation and an understandable user interface to be productive and manage my company without needing extra assistance.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


The usability of the KnowBe4 security awareness training provides a solid and understandable interface for my role as the administrator for my company. The combination of visual and text reporting gives me insights into my end users' behaviors and problem areas. When I need to investigate a specific user in-depth, the information is readily available and clearly presented.
I was not involved in the pricing, billing or contract terms.
The KnowBe4 security awareness training works well with end-users that do not have the time or patience to sit through extended security training seminars. The KnowBe4 system prepares end-users with an appropriate amount of content over a reasonable time frame. I believe the yearly updates to the course provide excellent updates so that newer trends in email and phishing can be explained and counteracted by end-users.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Not Rated
Training Gamification
Industry-Specific Security Training
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Role-based user permissions
Single sign-on capability