Kustomer is more than Customer with a K
December 10, 2019
Kustomer is more than Customer with a K
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kustomer
Kustomer is being used as our Customer Care CRM to help address customer order issues, product questions, and recommendations in the health and wellness realm.
- Providing the full customer profile picture. It helps us quickly assist customers when we can easily view their entire timeline of interactions with Customer Care.
- Kustomer is attentive to feature requests and seeks to release useful updates to the platform based on our needs.
- Platform stability. Over the last year, the platform has shown more and more downtime and slowed interactions overall.
- Bulk messaging ability could be drastically improved by allowing the import of email lists.
- We’re getting so much positive feedback — which is not something you traditionally associate with a customer care team — because we’re making it effortless for customers to deliver both positive and negative feedback, and we can now resolve the bad feedback really really quickly.
- Primarily from our increased efficiency with Kustomer, we’ve seen a significant reduction of $3 to $4 for every cost per contact.