Kustomer CRM solution to provide great customer experience at scale
December 11, 2019

Kustomer CRM solution to provide great customer experience at scale

Ludovic Magnier | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kustomer

Glovo is using Kustomer to handle all contacts with customers, couriers and partners through chat, emails and social media. Kustomer allows our Customer Support agents to get full context for each conversation.

Pros

  • intuitive user interface
  • integration capabilities

Cons

  • analytics features
  • performance during peak times
  • productivity has been increased
  • more customised experience for our users
Glovo was using Zendesk before. Kustomer is much more flexible in terms of integration capabilities and customisation.
Kustomer is a great CRM solution for companies looking at delivering a customised experience to users. It is a very open platform with a rich and well-documented API so, integrations with 3rd-party applications are relatively easy. The solution is still "green" in some areas (analytics, advanced routing, observability) and will probably not be suitable for large corporate organisations.

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