Kustomer is a fantastic business solution.
September 29, 2020
Kustomer is a fantastic business solution.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kustomer
It's used as our main ticketing and notation system for all inbound and outbound customer contact via phone, chat, or email. It's used by most of the organization, except those who contact our customers directly through social media channels. It solves the problem of having a multitude of systems for a single customer. All notes and contact details are in one, centralized place.
- Customer organization
- It helps avoid duplicate profiles.
- Multiple support types can be done in one platform and customer profile.
- Kustomer could use more advanced email features, similar to Outlook or Gmail.
- Increased productivity
- Increased efficiency
- Khoros Care (Formerly Spredfast + Lithium)
I use both in my role with the company. Our social media channels are managed through Khoros, but we use Kustomer to notate and contact customers outside of social media. I'd much rather bring our social media channels into Kustomer, to help with efficiency.