Item: Kustomer
Rating: 10
Author: Verified User

Overall Satisfaction with Kustomer

Use Cases and Deployment Scope

It's used as our main ticketing and notation system for all inbound and outbound customer contact via phone, chat, or email. It's used by most of the organization, except those who contact our customers directly through social media channels. It solves the problem of having a multitude of systems for a single customer. All notes and contact details are in one, centralized place.

Pros and Cons

Pros

Customer organization
It helps avoid duplicate profiles.
Multiple support types can be done in one platform and customer profile.

Cons

Kustomer could use more advanced email features, similar to Outlook or Gmail.

Return on Investment

Increased productivity
Increased efficiency

Alternatives Considered

Khoros Care (Formerly Spredfast + Lithium)

I use both in my role with the company. Our social media channels are managed through Khoros, but we use Kustomer to notate and contact customers outside of social media. I'd much rather bring our social media channels into Kustomer, to help with efficiency.

Likelihood to Recommend

Kustomer is a great solution for any business that needs to organize their customer profiles, notes, and other information in a single place. This benefits customer service teams, sales teams, and provides great statistics to workforce management teams as well. I'd recommend this to anyone who wants to see increased productivity and efficiency from their teams.

Kustomer Feature Ratings

Comments

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Kustomer is a fantastic business solution.