Product is okay, but their customer service is horrible and trap you into contracts.
March 21, 2022

Product is okay, but their customer service is horrible and trap you into contracts.

James Stoneham | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with kvCORE

I used this product to be my main form of lead & transaction management. it worked okay for that purpose.

Pros

  • LEad generation
  • marketing automations
  • transaction managamanet
  • CRM management

Cons

  • Customer service
  • Ease of use
  • price
  • customers service
  • price
  • ease of use
  • lack of customer service
  • clean automated website
  • crm management
it is comperable

Do you think kvCORE delivers good value for the price?

Not sure

Are you happy with kvCORE's feature set?

Yes

Did kvCORE live up to sales and marketing promises?

No

Did implementation of kvCORE go as expected?

No

Would you buy kvCORE again?

No

Although the product works as described, their customer service is horrible. After a little over a year, I changed my business focus and no longer had a need for their service and it has taken me over 3 months to try to cancel the service. They will not return calls and are now threatening to send me to collections. I have sent at least 6 emails trying to cancel, but they will not even call me back.

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