Overall Satisfaction with kvCORE
My agents and I loved kvCORE up until we had problems. We switched from one brokerage that used it to my own brokerage and was told they would import over our CRM/Leads/Sphere. Big Mistake!!! None of us recognized the names that came over and no one from our last 5 years of using was even there. When I called asking about it I was told they were company-owned leads and company-owned leads did not transfer. I assured them the former brokerage had no company-owned leads and as I was the primary broker for that company before opening my own shop I should know. The person I was speaking with said they would need to get the owner's permission to release our leads. Did I say, Owners? There is only one Owner, who are you referring to? The 2 names they gave me as owning the previous brokerage where we were I had never heard of! Then they said for $200 each agent they could get us our leads back. No thank you that is not what we were promised at the front end. So here we are Day 65 of the hostage situation and NOTHING!!!
- lead capture
- website
- customer/client follow-up
- Issue Resolution
- Customer Service
- Client follow up and follow through
- lead capture
- website
- All of our leads for the last 5 years didn't get imported over when we opened the new office
- Customer service has been non-existent on resolving the issue
Do you think kvCORE delivers good value for the price?
No
Are you happy with kvCORE's feature set?
Yes
Did kvCORE live up to sales and marketing promises?
No
Did implementation of kvCORE go as expected?
No
Would you buy kvCORE again?
No