Lansweeper - Essential IT Tool
Anonymous | TrustRadius Reviewer
February 20, 2020

Lansweeper - Essential IT Tool

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lansweeper

Form helpdesk to an automated inventory scan, Lansweeper has saved us so much time it's immeasurable. We (for the IT department) bought Lansweeper primarily to keep up with software licenses and to manage hardware warranties, but it's a very valuable asset management tool all around. We probably only use a few of its functionality, but it's worth the lesser price just for that.
  • One of the best asset manager
  • Allows you to detect all computers on the network
  • I can't think of anything negative about this product as it does what it is built for.
  • Great product for a fantastic price
  • Integrate the asset information and data into the service desk ticketing system.
Though Lansweeper isn't designed as a live network management tool, it's intended as a static Networked Asset Inventory Manager. It does share many functions with other applications, and the reporting tool in Lansweeper is much easier to use and to customize (create your own SQL queries to extract information) as well.

Lansweeper offers a variety of customer support options (including KBs for self-serve and get in touch with them via email), and most importantly, it's a matter of dialing within their allotted supporting time frames. However, I always make sure to provide the following information:
- Screenshots of the issue (if available).
- Program Files (x86)/Lansweeper/Service/Errorlog.txt, as present on your Lansweeper server.
- If it exists, the error log present in Program Files (x86)/Lansweeper/Website/App_Data.

Do you think Lansweeper delivers good value for the price?

Yes

Are you happy with Lansweeper's feature set?

Yes

Did Lansweeper live up to sales and marketing promises?

Yes

Did implementation of Lansweeper go as expected?

Yes

Would you buy Lansweeper again?

Yes

I am a big fan of software scanning and software license information. Lansweeper saved us dozens of hours of license and asset detail collection so far. All the functionalities are there, and they are flexible but do require some research from time to time. The same goes for deployment and reporting. The tools are there, and quite a lot of default content is available, but if you want to take full advantage of the tool's power, get creative, and do some research.

Lansweeper Feature Ratings

Software and hardware inventory tracking
10
License management
10
Asset relationship management
10