Good for that mature IT department
Updated April 19, 2020

Good for that mature IT department

Mike Bursack | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lansweeper

Lansweeper is used for many IT functions. It shows me all my network-connected devices, including details about my PC's and Servers. I can see what processor, RAM, and Hard drives they have, so if I'm planning to upgrade, this makes it easier. I can also see who is logged on to that PC and its IP address. It also scans the PC's for what software they have and if the hard drive is full. You can create canned or custom reports using simple SQL code that many users provide to create the reports and alerts. I have one alert that tells me if a printer is getting low on toner. Another that looks at my domain server for any users that have locked their account. I also have a very nice helpdesk module that you can also create reports and alerts on. Lansweeper is so easy to create what you need due to the SQL aspect of it. And if you have less than 100 devices, it's free.
  • Helpdesk - Easy to create tickets or projects and manipulate them even links to a calendar to schedule events.
  • Reports and Alerts are so customizable, and you can download tones of them online. Any reports can be turned into an alert that can be emailed to you IF something matches your criteria.
  • Network device tracking to see what you have and details about them are excellent, and set up was fast and straightforward as it scanned my network easily.
  • Tracking what software you have. Other software tracking programs I have used gave too much info; this gives you only what you need to see about what software it finds. And yes, you can create more custom reports or alerts.
  • Great for Scorcarding due to the reports you can make
  • You get alerts from Lansweeper of major software updates and the SQL code to copy and create a report to check all your PC's to see if they have the right updates.
  • The menu bar is too bunched up, and it uses a hover over to pull-down menus. I'm always hovering over the wrong thing and have to move my mouse away then go back to hover or click on what I want.
  • I would like to turn off the hover-over on helpdesk tickets. It pops up too fast before I can ready my support ticket subjects.
  • Being able to see everything on my network helps me keep track and keep unauthorized software off my network.
  • If you set up to many scans, you could slow down your network. Keep it simple or scan at night. Lansweeper has to scan before the Reports and Alerts can have updated data to work with.
  • You will have to have a dedicated PC or VM to run this. An old PC worked for me.
Lansweeper is a more mature software. Its ability to scan hardware and software is more to the point and not so full of bad info or junk you don't need. The Helpdesk feature has better options and not locked down to what the creator wants you to see. But the Reporting and Alerting is 100 times better and one of the main reasons I changed.
Lots of info online there are tons of SQL Reports you can copy from the web as Lansweeper and users post many of them. They also send out alerts that pop up on Lansweeper, letting you know of an update that you need for certain software and provide an SQL report so you can scan your system to see what PCs need this update.

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Intermapper, Spiceworks, Veeam Backup & Replication
  • Lansweeper is well suited for any IT department, from small to mid-sized. This would be for that advanced IT person that understands they need to see what's on their network and a little about SQL to create Reports and Alerts.
  • It may be too much for that small 5-10 user company, but remember its free if you have 100 devices or less.

Lansweeper Feature Ratings

Software and hardware inventory tracking
License management
Not Rated
Asset relationship management

Using Lansweeper

2 - IT Support
1 - IT or someone who can navigate basic software
  • Asset Tracking
  • Software Tracking
  • Reports and Alerts
  • Having it Alert me of issues before they become major issues. Printer low on toner, HDD almost full, monitor errors in event logs....
  • Reports to simplify searching my network for something
  • Creating Reports and Alerts to monitor things as we grow. Let the computers do all the work at finding issues.