We're Lessonly Llamas for life!
December 13, 2019
We're Lessonly Llamas for life!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Lessonly
After our Sales department showed initial interest, Lessonly was chosen as the Learning Management System for all of Customer Care. We were looking for a way to standardize our training across our four international offices. We also wanted a way to streamline agent onboarding for smoother hiring as our company is growing quickly. Before Lessonly, our training was Adhoc (lots of sitting and reading) and based significantly on a lot of "tribal" knowledge.
We currently have only used it in our U.S. office with both new hires and existing agents. We've received great feedback from tenured agents who say it's improved their existing knowledge/kept them up to date, and our new hires are scaling quicker than ever. We plan to start implementing it in our offices in France, India, and Germany in early 2020.
Seeing the success of Lessonly with Customer Care, the Sales department has renewed our interest in the product after initially going a different direction.
We currently have only used it in our U.S. office with both new hires and existing agents. We've received great feedback from tenured agents who say it's improved their existing knowledge/kept them up to date, and our new hires are scaling quicker than ever. We plan to start implementing it in our offices in France, India, and Germany in early 2020.
Seeing the success of Lessonly with Customer Care, the Sales department has renewed our interest in the product after initially going a different direction.
- It helps us keep training content concise. The standard font and size help our training Lead, and Managers get a real view of exactly how much our agents have to learn.
- The templates provided helped us get started on the right foot. They were full of great format examples as well as actual tips for our Customer Care team. It made the "mountain" of work more surmountable.
- I would love to have an undo button. A few times, the team has accidentally clicked on the delete button for a section and lost a section of work. We learned our lesson and have typed out text sections elsewhere and then just copy/pasted it into Lessonly.
- A separate image gallery would make organizing easier. For now, it displays the images in the order they were imported.
- It's still early in our relationship with Lessonly, but we have already noticed the decrease on strain on the existing team when it comes to questions from new hires.
- New hires are scaling to fully trained in two months as opposed to 3-4 months in the past