Big fan. What a software platform should be!
December 13, 2019

Big fan. What a software platform should be!

Jesse Garner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lessonly

We started small by using Lessonly to onboard summer media staff for complicated technical processes. It's expanded from there as other departments have seen the value to include our customer service department and various organization-wide administrative processes. It's made it so simple to help get new employees, or new to their role employees, up to speed on how to do various things using different software packages we use like finding and downloading photos from our photo management system or editing website details in the CMS.

Pros

  • Simple to use
  • Beautiful, clean design

Cons

  • Lack of integration of other systems is both a strength and a weakness because it allows the Lessonly team to focus just on the LMS experience. Still, it does make it harder to sell because there isn't direct integration into your HRIS or other employee systems. You're hopping employees between them.
  • I have no other complaints. The onboarding and prep were fantastic, and it's so easy to use!
  • We decreased our first week on the job error rate significantly after deploying our first training path.
  • We've decreased the "question load" for our media department since all the answers are in the LMS and easy to get.
Our rep is quickly available, fun, and great to work with. She wants to help our organization succeed! Anytime I use the chat, I get a quick, friendly response, and there is staff on chat pretty much anytime I've used it during regular business hours. I also don't have to use their customer support very often, which helps make this score high.
We looked at several other big LMS platforms but found them too bloated and compliance-based. We didn't want an LMS so we could check compliance boxes and say, "See! We trained this person, so it's their fault they didn't follow our training!" We wanted a platform to help our staff be successful in doing the things they need to do in their roles. Lessonly matched up with that passion.
We have found Lessonly helpful for documenting complicated technical processes in an easy to understand, step by step way. It's common for our users to come back and go through lessons multiple times as they familiarize themselves with a specific process. Their support for video and gifts and clean design that makes the content front and center have been impressive.

Their path functionality has been so helpful to us, as well. I can string multiple lessons into paths, then string paths in paths and end up with a complete onboarding solution without needing to assign tons of lessons all at once. Need to make a change? Just update the path, and it updates users on the path (or not, if you choose), and it's ready to go for your next person.

I'm having a hard time thinking of places where it's not appropriate? Possibly if you do a lot of in-person training and want to keep doing that, but you probably aren't researching LMS platforms if you want to keep doing as much in-person training as you currently do. We went from needing specific trainers in three different locations to zero, and increased our learning retention and decreased our first week on job error rate.

Seismic Learning Feature Ratings

Course authoring
10
Course catalog or library
9
Player/Portal
9
Learning content
10
Mobile friendly
10
Progress tracking & certifications
Not Rated
Assignments
9
Compliance management
Not Rated
Learning administration
9
Learning reporting & analytics
9
Social learning
Not Rated

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