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Seamless support through all of your channels
February 11, 2020

Seamless support through all of your channels

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

We use LiveAgent as our main support channel primarily through the chat widget on our website, our support email address and via an integration with our FB page. With the upcoming Instagram integration we will have all of our main channels covered by LiveAgent which makes it really simple and easy to keep on top of our customer communications.
  • It's incredibly powerful, flexible and configurable. There are so many channels which you can integrate - it's a 1-stop-shop for our customer service operation.
  • Decent mobile app.
  • The web interface is not one of the most intuitive user interfaces I have used.
  • Something that bugs me a little - when I log in on the mobile app, I get logged out of the desktop site (and vice versa). I would prefer if each user could have 1 mobile and 1 desktop login concurrently.
  • I got LiveAgent on a special deal so the ROI has been great.
We are only a small company with quite a low volume of support tickets, but I understand the feature set and I can see that LiveAgent would scale very well for larger organisations and higher support ticket volumes. I particularly like the omni-channel nature of LiveAgent which allows us to support our clients seamlessly through our website, email and social channels.