It took us a while, but now we're sold!
January 22, 2020
It took us a while, but now we're sold!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
It took us a while to fully implement LiveAgent across our organization. At first, it seemed too complex for us, but once we got familiar with it, we will not go without it. It addresses all the areas of support where we were lacking and performs gracefully. Before the subtle code snippets from LiveAgent, we were trying to answer support questions via phone, email and external chat solutions, but now that we have LiveAgent installed, it has all become so much easier. I am glad we stayed with it.
Pros
- Great chat functionality.
- Super FAQ interface.
Cons
- A better on boarding process would have helped us implement this solution earlier.
- There is so much to this product that we are still not using. More help is needed to maximize its usefulness.
- It has reduced email back and forth.
- It has helped us create our own FAQs - at last!
LiveAgent is the first product of its kind we have used, so we are not in a position to comment on how it compares with others. We are just grateful it came into our lives and into our business. At this point, we feel biased so if we were given an alternative, we would probably want to stick with LiveAgent.
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