Review on LiveAgent
Updated November 20, 2023

Review on LiveAgent

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LiveAgent helps me create a great support platform for my clients and allows my clients to learn more on the platform that they are using. It has an excellent interface that makes it simple to use and does not have a very steep learning curve to begin with. I appreciate this software a lot!
  • Easy to use
  • Affordable
  • Good support
  • More interface
  • Better UI
  • Allows me to give great customer support
  • Teach new content to our clients
  • Increase ROI through faster response
I think zendesk has more complexity but definitely we went with liveagent due to their better support and onboarding process at the beginning. We really appreciate their help in getting us going and helping us create a good support system for not only our internal team but our clients as well.

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

If you have to have training modules where an external client will want to find helpful info, LiveAgent helps as it allows an online public portal to allow external clients from viewing any possible training modules. That will help them be more efficient in using our product and at the same time share it with their company as well.

LiveAgent Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
10
Email support
10
Help Desk CRM integration
10