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Excellent support tool that unifies all channels into one!
April 01, 2020

Excellent support tool that unifies all channels into one!

Prof. Dr. Sameer Joshi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LiveAgent is being used primarily by the Support Team, though companywide, and it addresses our specific issue of ensuring that our customers get timely and accurate responses to the issues they face when using our software. As the Support Team also involves our Software Development team on various issues, it is a tool that touches various teams in the company, such as Sales and Accounting (Billing).
  • Unification of all channels of support requests coming in into ONE place.
  • Intuitive ticket hierarchy system to follow the stages of a ticket.
  • Automation to ensure that tasks are taken care of automatically.
  • Live support for our Support Team, should they need help with LiveAgent.
  • A prettier user-interface.
  • Too early to determine but it will increase profitability and credibility for sure.
LiveAgent unifies the various channels like nothing I have seen before. I also find the live support 24x7 for it to be excellent. All in all, this is a very good experience which is not only found to be beneficial by the management but also by the members of the team.
LiveAgent is perfect for businesses that have a wide variety of customers using an equally wide variety of channels to submit support requests. Getting everything unified to one place and then channeling the support team's full energy in one place is the true strength of such a tool. I highly recommend it to not just companies like ours but also all others that want to ensure that their customers are getting good support.