Item: LiveAgent
Rating: 9
Author: Federico Valverde Cabrera

Overall Satisfaction with LiveAgent

Use Cases and Deployment Scope

At MeVuelo, we use LiveAgent to centralize all communications with our clients, both B2B and B2C, in all the channels we have: point of sale, call center, social networks, online chat, email, etc. We also organize the work of our teams and centralize all the information from the sales process. Our biggest challenge was the operation in several countries, but with LiveAgent we were able to solve it.

Pros and Cons

Pros

Ip Lines connection
Chat online
API connection
Customization

Cons

Tagging agents in private notes (without assigning the ticket)
Whatsapp connection

Alternatives Considered

Zendesk

Before making the decision, we evaluated many tools, but none of them met all of our needs or the costs we could bear for them, until we found LiveAgent. The implementation process was super simple and supported by the LiveAgent support team, who are excellent!

Likelihood to Recommend

For us, LiveAgent is a key tool in our operations. We have been able to solve both internal and external problems, improving all communication channels. As a travel agency, it is important to have control of the information at all stages of our client and with the level of customization of LiveAgent we have managed to configure the software to suit each of them.

Comments

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B2B Travel Agency