LiveAgent Review
April 08, 2020

LiveAgent Review

Helder Goncalves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

It is being used mainly by the customer support and customer satisfaction departments. With LiveAgent we can chat, email and be on the phone with the client. We can also save our contacts and record the tickets to use in the future if needed.
  • They provide performance statistics that are good to understand our efficiency and development as a customer support.
  • We can chat, email and be on the phone. We can assist 2 or 3 clients at the same time with no problem.
  • On the emails we mark as answer, LiveAgent will remind us if we don't get any reply from customer.
  • Some statistics don't give concrete and right info. For example, it happened to me to spend 20 mins on the phone with only one client and in the end of the day, the statistics said that I was on the phone only 10 minutes.
LiveAgent is practical and gives the user the ability to perform different tasks at the same time.

LiveAgent Support

When the user needs some support, their customer support reacts quite fast to the user questions.