Item: LiveAgent
Rating: 8
Author: Dheeraj Sharma

Overall Satisfaction with LiveAgent

Use Cases and Deployment Scope

My organization uses LiveAgent for customer support. We have integrated email, chat, and phone calls with it to help our customers, and it works fine.

Pros and Cons

Pros

Organization of different modules that are needed for customer support.
History of all the communication between agent and customer.
Very comfortable and customizable user interface.

Cons

Integration with different platforms
More User Interface options
Compatibility with small screen monitors

Return on Investment

Quick and easy to use, saves time
Boosts performance of users
Simpler integration system

Likelihood to Recommend

LiveAgent is well suited for emails and chat systems. It can be improved for integration with different calling services.

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