Review on behalf of Maxerience Inc
May 01, 2020

Review on behalf of Maxerience Inc

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LiveAgent software is a huge time saver! It provides a few very beneficial features like ticket responses via API (it is possible to automate answers to such queries as "what is the price of your product," or "payment methods"), postponing tickets (this is very handy if a ticket cannot be resolved right now), and LiveChat on the website (LiveChat window design is superb!)

Pros

  • Visitor activity
  • In-App messaging
  • Pop-up chats

Cons

  • API integration
  • Integrate WhatsApp on the portal
  • No negative impact
This is a great helpdesk tool.

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

Live Agent software is a huge time saver as it provides a few very beneficial features:
  • Visitor activity
  • Reporting
  • Surveys
  • Live chat
  • Phone
  • Social
  • Customer Profiles
  • Yeam inbox

LiveAgent Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
IVR
10
Social integration
10
Email support
10
Help Desk CRM integration
10

Comments

More Reviews of LiveAgent

  1. Home
  2. Help Desk Software
  3. LiveAgent Reviews
  4. User Review of LiveAgent