Review on behalf of Maxerience, Inc.
May 04, 2020
Review on behalf of Maxerience, Inc.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
LiveAgent is being used primarily by the Support Team, though companywide, and it addresses our specific issue of ensuring that our customers get timely and accurate responses to the issues they face when using our software. As the Support Team also involves our Software Development team on various issues, it is a tool that touches various teams in the company, such as Sales and Accounting (Billing).
- Tickets and taggings.
- IVR setup.
- Knowledge base and forums.
- In-app messaging.
- Need improvement in UI.
- It is a bit robust, but it's because all the features, so not a big deal.
- Live Agent has helped us to level up our customer service.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes