Overall Satisfaction with LogMeIn Rescue
I use logmeinrescue in order to connect to clients computers in order to troubleshoot issues with many of our programs that we use internally. I also use logmeinrescue in order to troubleshoot in-office computer issues while I'm traveling or at home working. It's such a great tool for the commuter! You can do nearly all of your work from home as an IT professional. I'd recommend it to anyone looking for a solid remote support platform.
- File Transferring
- User Interface
- Ease of connection
- The ability to send a confirmation message to the users screen after the support session is ended. Maybe a survey link or something along those lines. "How was your support session today?"
- It has greatly improved our dealer relations, as we can provide hands-on support anytime it is needed.
- Increased revenue due to customer support improvements.
- Positive word of mouth reviews, which increase dealer sign-up rates.