Greatly improved our customer relations!
October 09, 2015

Greatly improved our customer relations!

Travis Oneal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

7.6.2421 (64-bit)

Overall Satisfaction with LogMeIn Rescue

I use logmeinrescue in order to connect to clients computers in order to troubleshoot issues with many of our programs that we use internally. I also use logmeinrescue in order to troubleshoot in-office computer issues while I'm traveling or at home working. It's such a great tool for the commuter! You can do nearly all of your work from home as an IT professional. I'd recommend it to anyone looking for a solid remote support platform.
  • File Transferring
  • User Interface
  • Ease of connection
  • The ability to send a confirmation message to the users screen after the support session is ended. Maybe a survey link or something along those lines. "How was your support session today?"
  • It has greatly improved our dealer relations, as we can provide hands-on support anytime it is needed.
  • Increased revenue due to customer support improvements.
  • Positive word of mouth reviews, which increase dealer sign-up rates.
I'd recommend this product's premium version if you find yourself needing to connect to several computers a week. The regular logmein client will suffice if you're simply connecting to a computer occasionally, but not very often. It's also great if you are the primary IT technician for your company, as you can manage all of your companies computers from your desktop.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
10
File transfer
10
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
7
Multi-platform remote control
10