Rescue Your Resources With LogMeIn Rescue!
July 18, 2017

Rescue Your Resources With LogMeIn Rescue!

Faisal Hussain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn to access various devices around multiple locations, mostly in a support function for other employees but also on the odd occasion for our partners. It is mostly used by the support and development teams. Key problems which are addressed are the ability to allow more technologically-astute colleagues to be able to assist remotely with specific technical queries.
  • The ability to be able to login to any device without the need for pre-installed software is a real time-saver and makes the initial process so much smoother.
  • With multiple devices across multiple locations, the listing and categorisation of these makes it a lot easier to manage.
  • The software on our local devices takes up minimal resources, meaning we can remotely access another device, whilst continuing to work on our own projects without any effect on the performance.
  • Just keep adding more mobile devices to the list!
  • It certainly is a time-saver, and allows jobs to be completely without wasting resources, such as travel time, or lengthy phone calls.
It is perfectly suited to scenarios where full access is required to a device, allowing the operator to carry out a support task to any level without the requirement for any further permissions or access. We have also used it to monitor audio / video from other users' screens and the quality has been perfect.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
10
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10