LogMeIn Rescue - has saved me & my truck a lot of wear and tear
October 06, 2015
LogMeIn Rescue - has saved me & my truck a lot of wear and tear
Score 10 out of 10
Vetted Review
Verified User
Software Version
Current
Modules Used
- Rescue
Overall Satisfaction with LogMeIn Rescue
LogMeIn Rescue has saved me a ton of money on gas and time. I used to waste so much time driving instead of invoicing, that I was limiting my income potential. Once I got started, my productivity skyrocketed as I was able to knock out 5 minute support sessions and work on multiple tasks at the same time.
- Easy login instructions.
- Software works on practically any platform.
- LogMeIn has been around for a long time and I trust their level of security.
- The Rescue product is expensive.
- Getting connected to a client can be a little confusing to the client, there is a lot of 'Allow' and 'OK' to get through before I can control their PC.
- Maybe offer a per use pricing model or tiered memberships.
- Huge productivity booster when I don't have to travel or spend extra money on gas.
- Running multiple support sessions at the same time is an awesome feature that allows me to help multiple people at the same company at the same time.
- The Calling Card feature is a great way to cut the log in process shorter, and they sit in your queue until you are ready.
- TeamViewer and RealVNC
LogMeIn Rescue is an invaluable tool in my IT tool belt. I don't have to install any software on the client's computer, and they cut my access off whenever they want. In other new client's offices, I tend to see the previous IT guy left himself a few backdoors open using TeamViewer or Real VNC. It is easy to hide these programs to inexperienced users and can easily be a security liability since they would have full access to any of those PC's. The software isn't identified as malicious, so it typically just sits quietly in the background eating up resources.