Item: LogMeIn Rescue by GoTo
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use this as a tool for the IT department to be able to see and take control of a user's machine so we can see what they are experiencing and troubleshoot it. This allows us to be able to go in as an admin and support users from any location with the only need being an internet connection.

Pros and Cons

Connect with Admin Right
Allow reboots and reconnect
Unattended Access
Multiple Sessions at one
Ability to invite other technicians or transfer the session to someone else
Ability to have user launch a desktop icon and get a code from support to connect simply

The console is a little dated feeling
Could be a little more intuitive on the tools it offers
The admin console is confusing and seems not to work as expected for user management

Return on Investment

Allowed support when other tools fail
Allowed us to maintain distance
Allow us to complete migration to another domain remotely
Allow us to stay connected even at a reboot
Allow us to see the login screen and change options/users for login

Alternatives Considered

I got lucky on this one. I have used team viewer a few times and it seems to have the same functionality but has a nice look and feel. I actually have more experience with LogMeIn Rescue so it was nice to see this company is using it and it just works to get the job done! I know we are not using it to its complete functionality due to security reasons and just time for it to be integrated more into our company as it will take time to complete this. This is not a ding against LogMeIn Rescue.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Likelihood to Recommend

Troubleshooting with remote workers
Troubleshooting staff on-site to maintain distance
Troubleshooting items that take a long time where unattended access allows you to check in as needed.
Troubleshooting, when users are having issues with the domain and other tools are unable to connect
Troubleshooting to have a user show you what is going on when it may not be clear.
Less appropriate for something super quick where admin may not be needed. In this case, it is easier for a user to show you the issue via Skype or Teams

LogMeIn Rescue Technician Console - Just works!

Overall Satisfaction with LogMeIn Rescue