LogMeIn Rescue Technician Console - Just works!
April 22, 2021

LogMeIn Rescue Technician Console - Just works!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use this as a tool for the IT department to be able to see and take control of a user's machine so we can see what they are experiencing and troubleshoot it. This allows us to be able to go in as an admin and support users from any location with the only need being an internet connection.
  • Connect with Admin Right
  • Allow reboots and reconnect
  • Unattended Access
  • Multiple Sessions at one
  • Ability to invite other technicians or transfer the session to someone else
  • Ability to have user launch a desktop icon and get a code from support to connect simply
  • The console is a little dated feeling
  • Could be a little more intuitive on the tools it offers
  • The admin console is confusing and seems not to work as expected for user management
  • Allowed support when other tools fail
  • Allowed us to maintain distance
  • Allow us to complete migration to another domain remotely
  • Allow us to stay connected even at a reboot
  • Allow us to see the login screen and change options/users for login
I got lucky on this one. I have used team viewer a few times and it seems to have the same functionality but has a nice look and feel. I actually have more experience with LogMeIn Rescue so it was nice to see this company is using it and it just works to get the job done! I know we are not using it to its complete functionality due to security reasons and just time for it to be integrated more into our company as it will take time to complete this. This is not a ding against LogMeIn Rescue.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?


Are you happy with LogMeIn Rescue by GoTo's feature set?


Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue by GoTo go as expected?


Would you buy LogMeIn Rescue by GoTo again?


  • Troubleshooting with remote workers
  • Troubleshooting staff on-site to maintain distance
  • Troubleshooting items that take a long time where unattended access allows you to check in as needed.
  • Troubleshooting, when users are having issues with the domain and other tools are unable to connect
  • Troubleshooting to have a user show you what is going on when it may not be clear.
  • Less appropriate for something super quick where admin may not be needed. In this case, it is easier for a user to show you the issue via Skype or Teams

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated