LogMeIn Rescue by GoTo is the perfect tool to support users all around the world
Updated December 03, 2024

LogMeIn Rescue by GoTo is the perfect tool to support users all around the world

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue by GoTo

I've been using LogMeIn Rescue by GoTo for more than 3 years now and it has been a perfect tool to support users all around the world. From easy to difficult cases, from a log in issue to a completely full new installation of software, this tool has offered me simplicity to work with the remote computers and communicate with the remote user at the same time. It has become my preferred tool for my remote support duties.

Pros

  • Software login issues.
  • Remote software installation
  • Remote assistance and explanations.
  • Data transfer.
  • Remote issue monitoring.

Cons

  • Copy and paste from technician to end user's computer.
  • Screenshots
  • Remote Link expiry time setup.
Yes, it does. I've provided support to end user where they are happier to be supported with LogMeIn Rescue instead of other remote support solutions. This has made me to preferred LogMeIn Rescue to be my default support tool. End users I've supported, have found this easy to use, as they just need to download the client executable, run it and wait for my support.
Ensuring security and confidentiality has been a priority with end user. Having someone to get connected to their computer makes LogMeIn Rescue a great solution, LogMeIn Rescue link is just to be used once, also, the chat window log everything that happens and make them feel comfortable by knowing if anything is been moved from my computer to them or vice versa.
Because the end user know that if I got disconnected with their supervision, I won't be able to get connected again using the same access link with out they knowing it.
LogMeIn Rescue by GoTo options are better positioned from others. Also the option to share files, is better to be run in another window, but reflected on main screen. The chat option is my favorite, as it is run by the side of the remote window, not like AnyDesk, which is not my favorite.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

Easy option to share the remote access method (link, PIN or sent by email) so the end user has multiple options to share access depending on the issue. Even having the option to have this to be executed as a service to have the option to remote since the initialization of MS Windows.

LogMeIn Rescue Feature Ratings

Remote Administration
9.9
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

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