Remote troubleshooting
March 16, 2026
Remote troubleshooting
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Resolve
I use LogMeIn to remote access user devices on our network to troubleshoot user issues. The product gives me access to devices that are in physically in different states. It allows me to fix issues for users without them having to send the device to my office location.
Pros
- Remote access is easy to connect to devices
- There's lots of details list for each device that allows me to know more about the device without having to remote onto it
- The saved session history is good to refer back to
Cons
- The device wake up
- Details as far as why a connect ended- was it end user or network connection due to wifi or what
- It assist with resolving end user issues on their devices.
- At times, there really isn't an issue but a teachable moment and I can just show the user where to go instead of trying to explain it over the phone.
I haven't used ticketing feature but I am considering integrating it with our current support ticketing solution.
- NinjaOne
They are very compatible but I like that everything is in one place.
Do you think LogMeIn Resolve delivers good value for the price?
Yes
Are you happy with LogMeIn Resolve's feature set?
Yes
Did LogMeIn Resolve live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Resolve go as expected?
I wasn't involved with the implementation phase
Would you buy LogMeIn Resolve again?
Yes
Comments
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