LogMeIn Resolve is a One Stop IT Solution
March 19, 2026

LogMeIn Resolve is a One Stop IT Solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Resolve

We migrated from LogMeIn Central, which we used to remotely access computers, to LogMeIn Resolve in order to take advantage of the help desk and inventory features. The business problems it addresses are being able to run remote executions on multiple computers within one tenant without having to remote into each one individually, while also keeping track of hardware and software on each system.

Pros

  • Remote execution
  • Hardware inventory
  • Software inventory
  • Remote access to computers
  • Remote file management
  • Remote terminal access

Cons

  • Maintain display choices between sessions
  • More accurately represent computer uptime
  • Provide ability to stop remote executions sooner
  • Our IT team is small and we are able to share previous solutions in LogMeIn Resolve without having to reinvent the wheel each time a similar issue is e countered, resulting in significant time and resource savings.
  • We can verify that windows updates and anti-virus are current.
  • We can see a history of all the sessions for a given computer without having to refer back to any other applications, which is a huge time saving.
We were able to get up and running quickly after our initial implementation, and the monthly feature update webinars are a great way to keep up with new features and how we can use them to our benefit. We can also request features we would like to see in the future, and can vote on other users’ submittals.
Again, having a small IT team, being able to use LogMeIn Resolve to accomplish so many of our day to day tasks is invaluable. Not having to switch between several applications to access information for all of our computers, across several physical locations has been very cost effective and has increased our overall productivity within our IT team.
Although the SolarWinds help desk worked well for our help desk and inventory purposes, it did not provide remote access ability or remote execution of executable files or scripts. We were looking for a product that integrated all of these tasks in order to simplify our day to day IT functions.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

We have multiple physical locations within our company, and it is impractical in many situations to be able to directly access a computer at a different location. The remote features of LogMeIn Resolve allow us to access these computers from anywhere. We can run scripts, software installs and verify hardware and software on these computers.

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