Item: LogMeIn Resolve
Rating: 10
Author: Verified User

Overall Satisfaction with LogMeIn Resolve

Use Cases and Deployment Scope

LogMeIn Resolve has been a solid tool for solving a lot of our day-to-day challenges within our financial services environment. We're able to quickly support users without putting our network security at risk, whether those users are working hybrid or remotely. I also appreciate the cross-platform capabilities for managing our Windows/Mac/iOS/Android environment. We're also looking to migrate our Help Desk platform to LogMeIn Resolve within the next few months, which will give us greater reporting and help to reduce any ticket sprawl.

Pros and Cons

Pros

Remote Assistance to devices using an unattended agent
Device performance monitoring through the unattended agent
Providing a robust Help Desk ticket system integrated with the Remote Assistance tools

Cons

The 'More' panel sometimes stays persistent during a session and doesn't properly close
The clipboard sync feature has to always be manually toggled on
Lots of feature advertisement popups that disrupt the support experience

Return on Investment

Saving us money by consolidating the number of platforms required to support our users
The unattended agent allows us to quickly start support sessions without requiring the user to download anything additional.
The built-in performance monitoring afforded by the unattended agent allows us to quickly diagnose and monitor device performance

Usability

The interface is clean, intuitive, and easy to navigate. Common actions are easy to locate and exactly where I would expect them to be. Starting a remote session is quick and smooth, which reduces the time users need to wait before receiving support. I also appreciate the single-pane dashboard showing remote access, session details, and device information.

All in One Platform

LogMeIn Resolve has helped our organization to unify our remote support and help desk platforms to be under one system, saving us money and reducing the number of vendors we need to work with. We're able to use the all-in-one system to quickly provide user support and verify system performance during the troubleshooting process.

Key Insights

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

Other Software Used

Microsoft 365 Business Premium, Microsoft Edge, Nitro Productivity Suite

Likelihood to Recommend

LogMeIn Resolve has been useful in supporting users working on-site or remotely, and with the unattended agent, allows for a quick and easy way to start a support session. With the integrated Help Desk system, LogMeIn Resolve allows for a seamless support experience without having to bounce from a ticketing platform to a remote support platform, giving us the ability to reduce ticket sprawl and save time overall.

Comments

Please log in to join the conversation

The best all-in-one support system for our needs