Lucid Visual Collaboration Suite makes my work activity more intelligent.
April 30, 2025

Lucid Visual Collaboration Suite makes my work activity more intelligent.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Lucidchart

Overall Satisfaction with Lucid Visual Collaboration Suite

As far as my knowledge serves me professionally, I think the Lucid Visual Collaboration Suite is easy to use and easy to access too, since it is primarily web browser based.
The Lucid Visual Collaboration Suite platform is being used within the context of my organization, to streamline processes across departments, and improve the communication and execution of these processes, thereby making my entire organization a lot more productive. As at this moment, Lucidchart is the most used tool, within my organization, from the Lucid Visual Collaboration Suite of tools.
Lucidchart is very important within my organization for optimizing processes, documenting regulatory/compliance protocols , designing customer journey from customer to repeat customer and so on .

Pros

  • Lucid Visual Collaboration Suite makes use of a drag and drop flowcharting approach. Personally, this has made the process of creating process maps a lot easier, faster and effective.
  • Lucid Visual Collaboration Suite makes collaboration when process mapping, a lot effective. As a result of functionalities, such as the ability to create and edit process diagrams at the same time with other users, add comments to diagrams and even use "mentions' to assign teammates to specific diagramming tasks.
  • Ease of use and integrations with important productivity tools like Slack and OneDrive. Integrations such as the one with OneDrive helps to centralize the diagrams created on Lucidchart , making them easily available offline.

Cons

  • In my experience, navigation tends to be laggy when accessing or working on very large diagramming documents. While this happens generally with web browser based tools, this is a real problem for me as a Lucid Visual Collaboration Suite user.
  • In my experience, the Lucid Visual Collaboration Suite platform is limited and weak when accessed offline.
  • Within the product and marketing departments of my company, I think that Lucidchart has made it easier for us to identify weak areas in our customer adoption processes, that encourages drop-off in sign-ups or customer adoption rates.
  • As I said earlier , the HR team extensively makes use of Lucidchart for employee onboarding and trainings.
  • Lucidchart is a key tool in the sales department of my organization for creating interactive map flows, which are important for impactful demo sales activity.
Within the context of my own use, Lucidchart is especially integrated with Slack and OneDrive from the list above.
For Slack , integrating it with Lucidchart has helped to make team collaboration when visual mapping a lot more effective, by making it easier to share diagrams created on Lucidchart through Slack.
I especially love the real time notifications I receive on my Slack app. whenever a teammate mentions me on Lucidchart, using the @ function.
I will rate Lucidcharts very highly in terms of quality and reliability. It is easily accessible to me from everywhere on most web browsers, and as long as I have got access to the internet, it is easy to build visual processes in collaboration with my colleagues, even when we are not in the same physical location.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Yes

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

Yes

Lucid Visual Collaboration Suite is well suited for product teams looking to create visual process maps, highlighting in detail how created products and services will be utilized by users. ( Customer journey mapping ).

Within HR teams, the Lucid Visual Collaboration Suite platform ( particularly Lucidchart ) is used as an important tool for employee onboarding and training.

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