Lucidchart--A great work companion
December 01, 2020

Lucidchart--A great work companion

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lucidchart

Lucidchart is incredibly easy to use. There is no learning curve; you can go from signing in/signing up to creating whatever diagram you need in no time at all--basically the time it takes to load the page. Finding shapes is easy and integrated into the lefthand pane, so really everything you need is right there.
Lucidchart has many uses across the organization. Diagramming is the best way to communicate ideas, processes, procedures, and is a great tool for organizing thoughts as well. Lucidchart, especially in times of COVID, allows for collaboration and understanding across team members regardless of whether they are able to be in the same room and whiteboard it out. It's been incredibly useful as exactly that--a white-boarding tool, even outside of its intended use-case.
  • Robust library of diagramming shapes/icons. Covers a breadth of cloud use-cases/products as well as basic diagramming shapes.
  • Easy to use: The user interface is very good, easy to navigate, and straightforward, allowing for little fuss when creating whatever diagram you need to create.
  • Exports to any format you could need, generally speaking!
  • The new interface is great!
  • Integrations: There are so many integrations available to make using Lucidchart even better--Slack, Google G-Suite, O-365, Github, you name it!
  • Lack of Desktop Application: draw.io has a desktop application, as does Visio. It would be nice to have a desktop application for Lucidchart instead of being tied to the browser.
  • Pricing is not very transparent at all. Upgrading a personal account, for example, doesn't actually show you pricing until you get to the point of entering your card information. The dreaded "Contact Sales" messaging is there for use cases outside of personal use, making pricing a mystery until you're already on the hook.
  • Improved productivity
  • Increased communication effectiveness
In particular, the integrations with Slack have been exceedingly useful. Having the options to integrate with other platforms is useful as well, as you don't have to wait for something you need to become available. Lucidchart has put the work in and has a robust catalog of integrations meaning so many use-cases right out of the gate.
I haven't used their support.

Do you think Lucidchart delivers good value for the price?

Yes

Are you happy with Lucidchart's feature set?

Yes

Did Lucidchart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucidchart go as expected?

I wasn't involved with the implementation phase

Would you buy Lucidchart again?

Yes

Lucidchart is a great option and draws many similarities with draw.io. Really the only benefit to draw.io is the availability of a desktop application, which is an area that Lucidchart doesn't have (at least to my knowledge). Visio is, admittedly, more robust but it is not as user friendly, it's expensive, and Lucidchart will get you everything you need with a more straightforward interface. Personally, it's my preference.
Lucidchart is appropriate for anything from diagramming processes to whiteboarding. I've found it incredibly useful just to draw out my thoughts as a visual aid for others. It is especially helpful in these times of COVID-19 where you aren't able to be physically present with teammates. Sitting in a call, doing a screenshare, and drawing out your thoughts is an incredibly effective way to help reduce communication barriers and outline new ideas. Lucidchart is also solid when it comes to its intended purpose, which is making diagrams.