Item: Lucid Visual Collaboration Suite
Rating: 8
Author: Andrew Knight

Overall Satisfaction with Lucidchart

Use Cases and Deployment Scope

We use Lucid Chart for all manner of graphically representative applications. We use it to map out our internal processes, workflows, and frameworks for various projects. We have started providing access to our clients to display user experience processes and allow them to edit our working files directly.

Pros and Cons

Pros

Graphical displays of processes
Wireframes for design projects
Org charts and department structures

Cons

Importing images is a bit clunky
Not enough graphical elements like images and icons
Exporting can be a bit tricky

Return on Investment

It's a fast product to learn and use which has saved us considerable time compared to previous methods, potentially in the realm of 20% in terms of time saved when mapping projects.
Because of its collaborative features, getting tasks signed off and approved by clients is much quicker than trying to do so via email tennis.
It strengthens our proposals and documents considerably now that we can demonstrate visually how our proposed services will come together.

Alternatives Considered

Smartsheet and Microsoft Visio

We just found Lucid Chart more user friendly than Visio and more specific to what we needed than Smartsheet. It may be a little less comprehensive than some tools but as far as fit-for-purpose tools go, this was exactly what we required. We can inttegrate with Teams for even better collaboration.

Usability

Lucid Chart is as user friendly as you could need apart from some limits on images and icons. Sizes, shapes, colours, layouts and templates are all there for you so all you need to do is use them appropriately. It is a very comprehensive tool for what it needs to do.

Support Rating

This is hard to review really because we have never needed support. Anything we have required assistance with has either been covered in the user forum or we have solved oursleves. There are not too many things we have encountered that are too difficult to solve ourselves. Everything is very straight forward.

Key Insights

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Yes

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

Yes

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

Yes

Other Software Used

Smartsheet, SE Ranking, Google Data Studio

Likelihood to Recommend

It is incredibly versatile for a start. If you need to map out internal processes or workflows, or structures, Lucid Chart is perfect. Equally, when it comes to wireframing user experiences or design projects, Lucid Chart is more than capable of getting the job done. Being cloud-based obviously makes it extremely user friendly too.

Comments

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Ashtyn Creel
(Vendor Representative) commented 5 years ago
Thank you for your feedback, Andrew! We're happy you've had a good experience with Lucidchart overall.