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Awesome for beginners to spark collaboration
November 12, 2021

Awesome for beginners to spark collaboration

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

I have next to zero experience creating process flows and know very little about the appropriate shapes to use and how to map out various scenarios but Lucidchart makes it pretty easy to figure it out as you go along.
Our Operations/Support and Product/Development team use Lucidchart to map processes out for everyone else to see. It makes it much easier to explain how certain things come together and highlights the interaction between departments happening in the background. We also use Lucidchart to illustrate the processes to the other companies we've partnered with for the loan servicing and funding.
  • Mapping Processes
  • Encourages collaboration
  • Offers many templates with examples
  • Helpful support resources
  • I wish there was a short sentence for each shape as you hover over it that explained what it was typically used for in a process flow. For example, hovering over the diamond would show a box that said 'diamond- used to represent a decision/choice'
  • I wish there was a way to add an asterisk that you could click on to expand for further detail. Some steps can be expanded on but the additional details aren't really necessary or are too long to put all within that one shape.
  • I'd like if you could add a question/note and then tag a specific person to that note. That way, if you had a question or needed more info about a certain step, you could tag whomever would have the answer and then they can come in and provide the answers.
  • Improved communication among teams
  • Improved product design
  • Time-saving in training new people on the processes
We don't use any of the integrations except for Slack, however I don't know what features that adds and have not seen any personal benefit from the integration.
Haven't contacted support but the knowledge base is decent.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Not sure

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucid Visual Collaboration Suite go as expected?

I wasn't involved with the implementation phase

Would you buy Lucid Visual Collaboration Suite again?

Yes

Miro has some pretty nice features but Lucidchart has better templates and shape options. I do miss the 'frame' feature in Miro that allows you to create a box around a set of steps and then you're able to move the entire box with all of the steps and arrows as one single element. As far as I know, Lucidchart does not have this option (but it should!!)
Slack, Zendesk Support Suite, Todoist: To-Do List & Task Manager
Lucidchart has been useful for us while we're in the middle of creating the various processes we'll need to follow as we continue to grow. It's helpful to illustrate our thought processes to others who may be less involved or have less knowledge about the individual steps. I think we'll use it less and less as we memorize the processes and have confirmed that they work together nicely, so it may become less appropriate as time goes on.