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Online registrations and donations
March 10, 2017

Online registrations and donations

Jody Johnson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online
  • Luminate TeamRaiser

Overall Satisfaction with Luminate

We use it across the organization. It is used for online registrations and donations.

It allows our constituents to donate and register online. This saves money and staff time because staff don't have to enter the information. It also allows the constituent to start fundraising immediately for their TeamRaiser. If they donate, a tax receipt is immediately issued by email, which is another savings to the organization and donors like that they get it right away.
  • The WYSYG interface is quite good, so you do not need to be an HTML expert to create a fundraising page.
  • When you are merging duplicate records you can choose what information to keep from each record.
  • On the constituents transaction tab, you can see how much they have given in total, year-to-date and any outstanding balances. It is very nice to have this at your fingertips instead of creating a report.
  • Changing registrations. If you need to move a constituent from one TeamRaiser to another, it is very time consuming and your payment type will change. This is not great for financial tracking.
  • Reports are clunky. It can be hard to know which type of report to create, plus you can't always get everything you need in one report.
  • Query is not as useful as Queries in Raiser's Edge. In Luminate you can run the query, but you will not see any of the results. You must use the query in something else, like a mail merge to see the results. This can be very frustrating if you need to play around to see what information you want to include and exclude.
  • Reports and Queries can be slow for the results to show.
Raiser's Edge, Sphere
Well Suited:
Online registrations and donations for your constituents, as it allows them to complete the task at their convenience, which isn't always during your business hours. If you set up a participant center so that they can customize their fundraising pages, it allows them to put their story and photos on it (making it more meaningful for them).
Less Suited:
Analytical reporting. Due to the reporting being clunky, you cannot do the analytical reporting that you can in Raiser's Edge.