Wish I could be more positive about LO
Updated April 03, 2017

Wish I could be more positive about LO

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online

Overall Satisfaction with Luminate

Luminate Online is used for our email communications, in addition to being linked with our Luminate CRM database. Online is primarily used with our marketing team, however, we plan to expand training to the whole system to more staff both domestically (US) and Internationally. It needs to address our function to target, send and garner metrics to our email audiences as well as integrate with our direct mail programs, all the while fully linking to the CRM.
  • Unfortunately, the current version of Luminate Online is not rated highly by me or the uses of the system.
  • Plenty or room for improvement. More modern interface for one. Dashboard metrics (what we understand are coming soon)
  • Simpler, easier to use email templates that are drag and drop. Currently, we go through a lot of gyrations and coding to create or review existing that are also not mobile friendly.
  • Hart to use and thus hard to learn and train others on a "dated" system
There are many more modern, easier to use systems. Unfortunately, they don't integrate well with Luminate CRM.

Luminate Support

Because Luminate is not intuitive and very complex, with new users, we are often finding ourselves calling support. In certain instances, they are very helpful, in others, we find their are roadblocks or that Luminate doesn't have the functionality we need. For that reason, the produce and support get a "C" rating.