M-files and a small laboratory company
Updated February 28, 2023

M-files and a small laboratory company

Anssi Mäkelä | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with M‑Files

We use M-files across the whole organization. We manage literally everything with it—quotes, purchases, orders, workflow, tasks, etc. We have also tailored it to work as a laboratory information management system in our laboratory, where we manage the samples, analysis data, and quality control.
  • Document management
  • Workflows
  • Easy access and intuitive to use
  • More features without coding (for example more options for automatic naming of documents, more functions when changing workflow state, etc.).
  • Customizable front page (work example: different kind of page depending the user's task or department).
  • Editing notification settings by admin (not only by user).

Do you think M‑Files delivers good value for the price?


Are you happy with M‑Files's feature set?


Did M‑Files live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of M‑Files go as expected?

I wasn't involved with the implementation phase

Would you buy M‑Files again?


  • Work efficiency
  • Easier quality control
  • Better control of workflows
Our organization hasn't yet used these features but they sound useful.
Automatic access control has been useful but we haven't used the other features.
We have ISO 17025 certification and M-files has helped us to meet and maintain the requirements of the standard.
  • Microsoft Office
Microsoft Office integration was easy.
M-files is well suited for its core tasks like document and information management, automating workflows, keeping track of tasks, sharing materials easily and securely, etc. but I would also recommend to customize M-files to fit for any specific needs. M-files is very versatile and you can integrate it with other software.

M‑Files Feature Ratings

Using M‑Files

50 - Every person in our company uses M-files. From entry level trainee to CEO.
1 - People with good analytical and logical thinking skills. Comprehension of document management. Basic computers skills.
  • Production / laboratory management
  • Sales
  • Human resources management
  • Document management
  • Laboratory management
  • Equipment and chemical management
We use M-files for literally everything and have been happy using it.

M‑Files Support

Support has been pretty good usually. Nothing big to complain. Usually response takes a while and sometimes there haven't received satisfactory result.
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Support understands my problem

Using M‑Files

Easy to learn and use. Intuitive and easy to custom.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Document management
Yes - Mobile interface is not good. Very limited and inconsistent compared to desktop version.