M-files and a small laboratory company
Updated February 28, 2023

M-files and a small laboratory company

Anssi Mäkelä | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with M‑Files

We use M-files across the whole organization. We manage literally everything with it—quotes, purchases, orders, workflow, tasks, etc. We have also tailored it to work as a laboratory information management system in our laboratory, where we manage the samples, analysis data, and quality control.

Pros

  • Document management
  • Workflows
  • Easy access and intuitive to use

Cons

  • More features without coding (for example more options for automatic naming of documents, more functions when changing workflow state, etc.).
  • Customizable front page (work example: different kind of page depending the user's task or department).
  • Editing notification settings by admin (not only by user).

Do you think M‑Files delivers good value for the price?

Yes

Are you happy with M‑Files's feature set?

Yes

Did M‑Files live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of M‑Files go as expected?

I wasn't involved with the implementation phase

Would you buy M‑Files again?

Yes

  • Work efficiency
  • Easier quality control
  • Better control of workflows
  • Microsoft Office
Microsoft Office integration was easy.
M-files is well suited for its core tasks like document and information management, automating workflows, keeping track of tasks, sharing materials easily and securely, etc. but I would also recommend to customize M-files to fit for any specific needs. M-files is very versatile and you can integrate it with other software.

M‑Files Feature Ratings

Using M‑Files

50 - Every person in our company uses M-files. From entry level trainee to CEO.
1 - People with good analytical and logical thinking skills. Comprehension of document management. Basic computers skills.
  • Production / laboratory management
  • Sales
  • Human resources management
  • Document management
  • Laboratory management
  • Equipment and chemical management
We use M-files for literally everything and have been happy using it.

M‑Files Support

Support has been pretty good usually. Nothing big to complain. Usually response takes a while and sometimes there haven't received satisfactory result.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Support understands my problem
None

Using M‑Files

Easy to learn and use. Intuitive and easy to custom.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Document management
Yes - Mobile interface is not good. Very limited and inconsistent compared to desktop version.

Comments

  • Valerie Jackson | TrustRadius Reviewer
    Valerie Jackson
    (Vendor Representative) commented 5 years ago
    Hello Anssi, thank you for your review! We're glad to hear you're finding a lot of value within a number of M-Files features. Thank you for being a customer!

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