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A Decent Program for E-commerce/Subscription-based Start Ups
May 22, 2021

A Decent Program for E-commerce/Subscription-based Start Ups

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Magento Open Source

Magento is our backbone. Our front-end website pulls product and catalog data from this tool. Our customer service team relies on this as a pseudo-CRM as all our customer data live on this platform. Our tool is also designed to work with our 3PL's backend service for seamless warehouse, inventory, and order management.
  • It's a decent system for a start-up company.
  • A lot of extensions can work with it: billing, order management, customer communication, and payment processors to name a few.
  • Highly customizable and reusable.
  • For a normal user, there is a learning curve.
  • Code clean up can sometimes be a headache.
  • It's sometimes sluggish.
  • We didn't have to spend a lot on premium/paid products where most features go unused
  • We built the system based on our needs and are able to modify it on the fly.
  • A lot of engineering hours have been put to make it work for us.
The full customization and integration benefits made us stay with Magento.

Do you think Magento Open Source delivers good value for the price?

Yes

Are you happy with Magento Open Source's feature set?

Yes

Did Magento Open Source live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Magento Open Source go as expected?

Yes

Would you buy Magento Open Source again?

Yes

It is a solid system for front-end and back-end e-commerce website management. It can handle cataloging, inventory, and product management really well. It has a robust engine for uploading product/hero images, SKUs, categories, and subscriptions. It also works well with free extensions so you can build a working e-commerce site in no time.

Magento Open Source Feature Ratings

9.4
Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
9
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
6
6.0
Abandoned cart recovery
6
Checkout user experience
6
10.0
eCommerce security
10
10.0
Promotions & discounts
10
Personalized recommendations
10
10.0
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10

Using Magento Open Source

50 - Customer service teams: They use it as a sort of a CRM. Manage subscriptions, place and check order status, etc.
Warehouse teams: To fulfill orders and manage our inventory.
Product team: To upload/manage existing offerings (products and promos).
Engineering team: They use it to manage our customer-facing website.