User-Friendly with Great Support – A Positive Experience!
January 22, 2025

User-Friendly with Great Support – A Positive Experience!

Annica Gilbertsson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MailerLite

I have recently created a new website, including a blog, using MailerLite. Moving forward, I plan to use MailerLite to support my sales process, including landing pages, newsletters, campaigns, and other automations.

Pros

  • For me, good, reliable, patient, and friendly support is so important and appreciated. This is exactly what I’ve received with MailerLite. I’ve only had pleasant experiences. I feel I can truly rely on them. I always get a response, and it’s always friendly and clear. They continue assisting until the issue is fully resolved. They take their time to explain things in a very pedagogical way – and with a positive tone
  • When I asked about making a global setting that wasn’t possible yet, I noticed they took my request seriously and mentioned they would pass it on to the development team, so it might be available in the future. I get the sense that there’s a genuine effort to continuously improve the features. So, so far, I have only good things to say!
  • I really appreciate how user-friendly MailerLite is (building websites), especially for someone like me who is as far from being a developer as you can get. It feels like there’s an ambition to keep things easy to use and to keep improving on this.

Cons

  • There are a few small things that could be smoother, like when you write the blog post title in one place and the content in another. However, overall, everything I’ve encountered so far is user-friendly, and I feel there’s a genuine interest in improving these little things along the way.
For the user-friendliness and their support.

Do you think MailerLite delivers good value for the price?

Yes

Are you happy with MailerLite's feature set?

Yes

Did MailerLite live up to sales and marketing promises?

Yes

Did implementation of MailerLite go as expected?

Yes

Would you buy MailerLite again?

Yes

MailerLite Feature Ratings

WYSIWYG email editor
Not Rated
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
Not Rated
Mobile optimization
Not Rated
Email deliverability reporting
Not Rated
List management
Not Rated
Triggered drip sequences
Not Rated
Standard reports
Not Rated
Email Previews
Not Rated

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